Privacy Policy

Rapidos.ai (hereinafter "Rapidos") places fundamental importance on the protection of your personal data and is committed to respecting your privacy.

This privacy policy informs you about how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

By using our services, you acknowledge that you have read this policy and accept its terms.

Company name: RAPIDOS SRL

Company number (BCE): 1029.249.776

VAT: BE 1029.249.776

Registered office: Rue du Culot 33, 1341 Ottignies-Louvain-la-Neuve, Belgium

Contact email: [email protected]

Website: rapidos.ai

For any questions regarding the protection of your data, you can contact us directly at the above address.

As part of our services, we may collect the following data:

• Identification data: name, surname, professional email address, phone number, company name and role
• Communication data: messages sent through our forms, exchange history
• AI service data: content and instructions transmitted to the AI co-worker as part of your use of the service

Your data is processed for the following purposes:

• Contract performance: providing our AI co-worker services, customer support, account management
• Legitimate interest: improving our services, internal analytics, system security
• Consent: sending commercial communications
• Legal obligation: billing, accounting, responding to competent authorities

Prospect data is retained for 3 years after the last contact. Client data is retained for 10 years after the end of the contractual relationship (legal obligation).

Our AI co-workers are extremely powerful and versatile tools. They can access the services and platforms you choose to connect them to, execute complex tasks, and interact with third-party systems on your behalf.

This power implies shared responsibility.

Rapidos.ai makes every effort to design, configure, and monitor AI co-workers with the utmost care. However, given the breadth of possibilities offered by these technologies, it is impossible for us to guarantee complete protection against every conceivable usage scenario.

Consequently, it is the client's responsibility to:

• Control access granted: only connect services and data to the AI co-worker for which you accept the associated risks
• Assess data sensitivity: do not expose critical or highly confidential data without adequate protective measures on your side
• Supervise automated actions: regularly verify actions performed by the co-worker and report any unexpected behavior
• Comply with applicable regulations: ensure that use of the AI co-worker complies with laws and regulations in your industry

Rapidos.ai disclaims any liability for damage resulting from inappropriate access granted by the client to the AI co-worker, or from use contrary to the recommendations provided.

Nature of Rapidos service: Rapidos is the installer and integrator of an open-source tool (OpenClaw) with a simplification layer on top. Rapidos is not responsible for data transiting through third-party servers used by the AI co-worker. The default AI model installed is Claude (Anthropic), recognized as the most performant. This means communications pass through third-party servers over which Rapidos has no control. We can help set up local solutions for better data control, but these solutions are not yet competitive compared to cloud models in terms of performance.

Our AI co-workers rely on technologies provided by third-party vendors (notably Anthropic, OpenAI, and other artificial intelligence providers). The pricing of these services may change independently of our control.

In the event of significant changes to the pricing or licensing terms of these providers, Rapidos.ai may need to adjust the monthly subscription fee to maintain service quality.

In such a situation, we commit to:

• Informing you in advance of any pricing change with reasonable notice
• Presenting available options and discussing the best solution adapted to your needs
• Remaining transparent about the reasons for the adjustment
• Allowing you to cancel if the new terms do not suit you, without penalty

Our goal is to build a long-term relationship based on trust and transparency, not to impose increases without dialogue.

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, accidental destruction, or unlawful disclosure.

These measures include:

• Encryption of data in transit and at rest
• Strong authentication and access management
• Regular backups
• Continuous monitoring of our infrastructure
• Training our teams in security best practices

Some of our technical providers and AI vendors may be located outside the European Union (particularly in the United States).

In these cases, we ensure that adequate safeguards are in place in compliance with the GDPR (standard contractual clauses, adequacy decisions, or any other recognized mechanism).

Our website uses cookies to ensure proper functioning and improve your experience:

• Technical cookies: necessary for the website to function (no consent required)
• Analytics cookies: to measure audience and improve our services (with your consent)

You can configure your browser to refuse cookies or manage your preferences at any time. Cookies are retained for a maximum of 13 months.

In accordance with the GDPR, you have the following rights over your personal data:

• Right of access: obtain confirmation that your data is being processed and access it
• Right to rectification: correct your inaccurate or incomplete data
• Right to erasure: request deletion of your data under certain conditions
• Right to restriction: restrict processing of your data in certain cases
• Right to portability: retrieve your data in a structured, readable format
• Right to object: object to processing on legitimate grounds

To exercise your rights, contact us at: [email protected]. We commit to responding within one month.

If you believe that the processing of your personal data constitutes a violation of the regulations, you may lodge a complaint with the competent supervisory authority:

APD (Data Protection Authority — Belgium)
Website: www.autoriteprotectiondonnees.be
Address: Rue de la Presse 35, 1000 Brussels
Email: [email protected]

This privacy policy may be updated to reflect legal, technological, or service changes. In the event of a substantial modification, we will inform you through the most appropriate means.

We invite you to regularly consult this page to stay informed.